Russian Poker VIP Account Manager in Gibraltar, Gibraltar

This role offers a competitive salary and relocation package, with full comprehensive training in a dynamic working environment!

We are located in Gibraltar, a peninsula located off the south coast of southern Spain. Enjoying over 300 days of sunshine per year, the hub of the online gaming industry, Gibraltar is an ideal location for professionals looking to push ahead with their career as well as enjoying an unparalleled lifestyle.

1 Job Summary

-The role of the Job is to provide proactive player development for all HV members for 888Poker/LAP, with the aim of increasing the member’s loyalty and retention and to provide email, phone and Live Chat support for all VIP/MVP members of our poker brand.

-To assist Team Leaders and Managers with reports/projects as needed.

-To assist with complex member issues and deal with problems with all applications.

-Ensure VIP support issues are dealt with in a timely manner and to a high standard

2 Technical Skills Required

Excellent poker knowledge, Computer skills, specifically Excel, and proficiency in other MS Office programs

applications and working procedures

Excellent written and spoken English

3 Key Competencies

Excellent poker knowledge

Excellent interpersonal and communication skills

High level of trust

Reasoning and analytical ability

Confidence and self-assurance in decision making

4 Key Performance Indicators

- Assertiveness

- Excellent time keeping.

- Ability to use own initiative.

- Ability to assess situations quickly and accurately.

- Experience in all brands is a must.

Ensure queries and complaints from VIP members are dealt with and resolved according to the SLA time frame set by the VIP department.

Ensure VIP’s are fully informed of current poker promotions and provide these details to the rest of the VIP department to ensure complete awareness of all current campaigns.

Provide Ideas & recommendations for poker promotions and execute approved content through to completion.

Provide recommendations for hospitality events and organise events when needed and attend events where required.

Monitor VIP upgrades and ensure data is in line with company policies and maintain all records are kept current.

5 Main Relationships

Work alongside other Representatives and Managers and report directly into the VIP Poker Manager.

Personal Specification

Essential / Desirable

Qualifications and Experience

Internet and/or e-commerce experience

High level of Customer service experience & knowledge required

Excellent Knowledge of Poker

Online gambling / poker experience gained at a high level preferred (desirable)

Intelligence

Analytical reasoning and ability to rationalise and prioritise needs of the business.

Important to think on your feet and ability to make fast decisions (desirable)

Special skills

Computer literate, particularly on the internet and MS Office (specifically Excel)

Fluent in Russian and very good English.

Web based programming skills (desirable)

Knowledge of the gambling industry and particularly poker (desirable)

Interpersonal skills

Excellent verbal communicator

Good interpersonal skills

Confident manner

Team working experience (desirable)

Ability to meet and socialise with members face to face at events and promote the company name at all times.(desirable)

Personal attributes

Trustworthy

Self starter and able to work with minimum supervision

Professional & Conscientious

Able to work under pressure

And deliver results set out by the company

Attention to detail

Special circumstances

No restrictions to working in Gibraltar

Able to easily travel at short notice when required

Other language skills very useful (desirable)

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